At SoleHut, we prioritize swift and secure delivery of your carefully curated footwear selections. Our team processes orders within 1-2 business days, ensuring your chosen styles—whether designed for casual comfort or active lifestyles—are meticulously packed to prevent damage during transit. We partner with trusted carriers to maintain reliability across all shipping stages.

Processing typically concludes within 48 hours of order confirmation. Delivery durations vary based on destination and carrier capacity. Domestic shipments generally arrive within 5-7 business days post-dispatch, while international deliveries may require 10-20 business days. Seasonal peaks or unforeseen logistics disruptions may occasionally extend these estimates.

We offer tiered shipping options to accommodate different needs:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically applied to orders exceeding $60

Currently serving customers across North America, the European Union, and select Asian countries. Restrictions apply to certain remote areas and territories with complex import regulations. During checkout, our system will automatically verify your address eligibility. For specific regional inquiries, please contact our support team.

Upon shipment, you'll receive a confirmation email containing your unique tracking number and carrier details. Monitor your package's journey directly through the carrier's portal or via our Order Status page. For consolidated shipments, tracking updates may require 24-48 hours to activate after dispatch.

While we strive for timely deliveries, occasional delays may occur due to customs inspections or logistical challenges. If your shipment exceeds the estimated delivery window by 5+ business days or shows no movement for 7 days, please contact [email protected] with your order number. Our team will initiate carrier investigations and provide resolution options within 2 business days.

International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their local authorities. These charges vary by country and are determined upon package arrival. We recommend consulting your national postal service or customs office for estimation tools. SoleHut cannot prepay or reimburse these third-party fees, and non-payment may result in package return.