At Solehut, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after discounts.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the transaction hasn't been processed. Some financial institutions may require additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company directly as they may have the refund pending on their end. If the issue persists after contacting your financial institution, please reach out to our customer service team with your order details and we will investigate the matter further.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Solehut
Address: 3691 Ford Street, PHILADELPHIA, New York
E-Mail: [email protected]
Phone: +1607-202-7119
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding public holidays.
