Hey there! Welcome to Solehut—where every step you take matters to us. Seriously, we’re not just another faceless online store. Our founder, Alex, still replies to customer emails personally (though he might take a day or two during peak seasons!). Why? Because your feedback shaped this brand from day one.
Got a question about sizing? A suggestion that’d make your shopping experience smoother? Or maybe just want to chat about your latest pair of kicks? Here’s how to reach us:
Remember that time we completely redesigned our shoeboxes? That came from a customer’s email about sustainability. Or when we added half-sizes to our bestselling model? Yep, that was you guys too. We’re all ears—whether it’s praise (we blush!), concerns, or even that wild idea you’re not sure about.
P.S. If you’re reaching out about an order, include your order #. It’ll help us pull up details faster than you can say "tracking number."
Most companies treat customer service like a checkbox. Not us. Last month, our team spent 45 minutes helping a customer find the perfect gift for her marathon-running dad—because that’s what we’d want for our own family. Crazy? Maybe. Worth it? Always.
Pro tip: Need an urgent response? Tag us on Instagram @solehut. DMs get checked even on weekends when our sneakerhead team’s scrolling anyway!
